Maximizes room revenue and occupancy by effectively controlling rates and availability.Responsible for the proper, efficient and profitable functioning of the Front Office. Maintains a warm and friendly demeanor at all times.Complies at all times with Rebel Hotel Company's standards and regulations to encourage safe and efficient hotel operations.Maintains high standards of personal appearance and grooming which include compliance with Rebel Hotel Company's dress code and wearing name tag when working (per brand standards.).Maintains regular attendance in compliance with Rebel Hotel Company's standards, as required by scheduling which will vary according to the needs of the hotel.Approaches all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.Primary duties must consist of administrative, executive, or professional tasks more than 50% of the time and job duties must also involve the use of discretion and independent judgement more than 50% of the time. Exempt managers must customarily and regular direct the work of at least three full-time associates or their equivalents. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Responsible for planning, organizing and coordinating of the Rooms Division consisting of Front Office, Concierge, Guest Recognition, PBX, Housekeeping, Valet, Laundry, and to provide leadership and direction whilst maximizing revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of the company at all times.
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